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Delivery and Returns

FREE SHIPPING ON ORDERS OVER $150 

Spend over $150, we'll ship it for free*... it's that easy! 

Free Shipping is with register Australia Post only.

* Based on standard parcel size and weight (up to 30cm x 20cm x 15cm up to 3kg).

** Signature required for delivery 


 

Other Shipping Options

We use Australia Post, StarTrack  & TNT for delivery anywhere in Australia. You can also pick up your order form our Lidcombe Distribution Centre.

Charges for Delivery with insurance to anywhere in Australia.

Pickup From Lidcombe NSW

Collect from our Distribution Centre* - FREE

Pickups are available from our location at Unit E1, 3-29 Birnie Avenue, Lidcombe NSW 2141. Pickups are available between 9:00 am & 5:00 pm Monday to Friday.

* Please wait for our email confirmation that your order is ready for pick up prior to attending our location.
Our pick up service is for online orders only as we do not operate as a retail outlet from our Distribution Centre. Customers who attend our location without an online order will be required to place an order on our website & wait while the order is processed.

TNT Express
Domestic Courier Delivery Service** - From $16.90*

* Based on standard parcel size and weight to Eastern Seaboard Metro Areas
* Signature required on delivery
* You must be in attendance at the delivery address at the time of delivery. If you are not home at time of delivery, a card will be left & you can make arrangements to pick up your parcel from the TNT Depot in your area.
* Additional charges may apply for larger parcels (tripods, large bags & multiple products), or for delivery to remote locations (FNQ, SA, NT, WA & Australian Territories).
** Overnight delivery is not available for remote locations.
** Overnight delivery service from the despatch date.
** Large Parcels may be shipped via TNT Road Express.
** This delivery service is not available to P.O. Box addresses

StarTrack Express
Domestic Courier Delivery Service** - From $19.90*

* Based on standard parcel size and weight to Eastern Seaboard Metro Areas
* Signature required on delivery
* You must be in attendance at the delivery address at the time of delivery. If you are not home at the time of delivery, a card will be left & you can make arrangements to pick up your parcel from the StarTrack Depot or Post Office in your area.
* Additional charges may apply for larger parcels (tripods, large bags & multiple products), or for delivery to remote locations (FNQ, SA, NT, WA & Australian Territories).
** Overnight delivery is not available for remote locations.
** Overnight delivery service from the despatch date.
** This delivery service may not be available to P.O. Boxaddresses

Australia Post
Registered Post** - From $9.90*

* Based on standard parcel size and weight (up to 30cm x 20cm x 15cm up to 3kg).
* Additional charges may apply for larger parcels (tripods, large bags & multiple products), or for delivery to remote locations (FNQ, SA, NT, WA & Australian Territories).
** Signature required on delivery
** Items in excess of 105cm long or 140cm girth cannot be sent by Australia Post

 

Once the order is dispatched the following is an indication of delivery time frames:

Sydney metropolitan area usually the next business day, but may take 2 business days.

NSW regional area usually 1-3 business days.

Canberra metropolitan area usually 2 business days.

ACT regional area usually 2-3 business days.

Melbourne metropolitan area usually 2 business days.

VIC regional area usually 3-5 business days.

Brisbane metropolitan area usually 2 business days.

QLD regional area usually 3-5 business days.

Adelaide Metropolitan area usually 2 business days.

SA regional area usually 3-5 business days.

Hobart Metropolitan area usually 2 business days.

TAS regional area usually 3-5 business days.

Perth Metropolitan area usually 3-5 business days.

WA regional area usually 4-8 business days.

Darwin Metropolitan area usually 3-5 business days.

NT regional area usually 4-8 business days.

    All parcels can be tracked using the Australian Parcel PostELADSservice, however,ismay take 24 hours to obtain tracking and consignment information from the time the parcel is dispatched. We no longer offer Express Post services (guaranteed next day) or same day courier services (Sydney metropolitan area only) due to Express Post and Courier services not being an insurable option. Deliveries are made to the address provided by you when ordering, rather than to a specific individual. Therefore you should only use an address that is secure and where all persons are known to you. If there is nobody at the address to accept the delivery a notification card will be left informing you to pick upthegoodsfromyourlocalPost Office. In the event that a parcel is lost or stolen in transit, we will investigate this with Australia Post, once confirmation is received that the goods have been lost or stolen we will resupply the items as ordered. In the event that a parcel is received in a damaged condition please contact us before you open the parcel, we will then instruct you as to the best measures to take. Please, not that all delivery time frames are as suggested by Australia Parcel Post services and are not guaranteed, as occasionally delays are incurred and these delays are out of our control.

Related topics Australia Post

    Australia Post is committed to providing high-quality mail and parcel services to all Australians. Our enthusiastic, professional people will build a progressive commercial corporation through a commitment to high levels of customer satisfaction.

eParcel - Australia Post's Delivery Tracking Service


Return Policy

      DC Cameras & Optics Australia Returns Policy Our Responsibility to you If the product you buy from DC Cameras & Optics Australia is faulty or does not match the sample or description we will offer you a repair, exchange or refund.# * When you return a product, it must be in an acceptable condition, including instruction manuals and accessories.

Keep Your Receipt

It is always easier to provide a repair, exchange or refund if you have a receipt

Without a receipt

If you do not have a receipt, identification showing your name, address and signature will be required to locate your computerized receipt. Please note that we are only able to reprint receipts for products purchased within a 6 month period. Refunds on products within 7 days without a receipt may be by cheque mailed to your home address within 10 working days. DC Cameras & Optics Australia is not obliged to give you a repair, exchange or refund if you change your mind after purchase. Choose carefully, particularly when purchasing the following lines. If sealed do not open!

# Exclusions

* Special Procedures for certain products Mobile phones, Electrical Products & Photographic Equipment that are faulty, unfit for purpose or do not comply with sample or description. DC Cameras & Optics Australia will send the product to the manufacturer for assessment. We will provide you with a repair, exchange or refund if the manufacturer confirms that the product is faulty, unfit for purpose or does not comply with a sample or description. You must provide a receipt or proof of purchase for the manufacturer warranty purposes.

Desktops & Notebooks/Laptops that are faulty, unfit for purpose or do not comply with sample or description. Computer Manufacturers offer a direct warranty service for end users. We recommend that you contact the Manufacturers customer care hotline and returning your product directly to the manufacturer. You must provide a receipt or proof of purchase for manufacturers warranty purposes. DC Cameras & Optics Australia will send the product to the manufacturer to repair the product or advise us to offer you an exchange or refund. In the unlikely event that your product develops a fault during the manufacturer's warranty, we will gladly forward your product to the manufacturer for repair. We will request a fee to cover insurance for the product during transportation. Should you choose not to pay the fee, you will not hold us responsible for any loss or damage to the product whilst in transit.

    For any return, you will need to obtain a return authorisation from our company. Please do not return any items without our Return Authorisation (Number). We do not accept responsibility for items returned without our Return Authorisation. When returning goods to us please send the goods via registered post with insurance or an alternative insured means as we will not take responsibility for any items that are lost/stolen or damaged being returned to us.

If you change your mind for an exchange, please note you will be charged a 15% re-stocking fee

Please note that if we grant you a refund, the time frame to process all refund from our accounts department is 10-21 days from return and agreement of order refund.

Related topics Return Authorisation Request Form

      To view the return authorisation request form you will need to have Adobe Reader or similar product capable of displaying a PDF file installed on your computer, if you do not have this installed please click the icon below to get a free download of Adobe Reader.

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